Refund policy

You shall have the right to receive a replacement for defective goods within ten (10) business days thereafter.  Please note that some defective goods may need to be returned for quality purposes.  To begin this process, please call Customer Service at (855) 663-6287 or contact your Focus Vitamins Representative.

Product must have been purchased directly from Focus Vitamins to qualify. Returns of products purchased from a clinic must be handled by the organization from which the product was purchased.

Retail purchases may be returned for a full refund within thirty (30) days of purchase. Thirty (30) days commences at the time of purchase, to include subscription orders. Focus Vitamins will only accept returns of unopened product. Contact Focus Vitamins by calling (855) 663-6287 to obtain approval for your return. You will be assigned a Returned Merchandise Authorization (RMA) number. The Customer Service Representative will provide you with the correct procedures and location to return the product. Whole or partial refunds or exchanges will not be issued after thirty (30) days of purchase unless otherwise specified. Some exceptions may apply.